1. Who We Are
Toor Concrete Driveways Ltd is a professional concrete driveway and landscaping company based in the West Midlands, providing services across the United Kingdom.
Contact details:
Phone: 07737107970
Email: toorconcretedrivewaysltd1@outlook.com
Base: West Midlands, UK
We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Personal Data We Collect
When you contact us or submit an enquiry through our website, we may collect the following personal data:
- Full name — so we know who we're dealing with
- Phone number — to call or message you about your enquiry
- Email address — to send you a quote or correspondence
- Location or postcode — to confirm we cover your area and provide an accurate quote
- Details of the service you require — to prepare a relevant quotation
- Any additional information you voluntarily provide in the enquiry form
We do not collect sensitive personal data (such as health information, financial data, or ethnic origin) and do not request it.
3. Why We Collect Your Data
We collect your personal data for the following purposes:
- To respond to your enquiry and provide a quote for our services
- To communicate with you regarding your project — before, during, and after completion
- To fulfil a contract with you for the delivery of our services
- To keep records of our business dealings as required by UK law
We will never use your data for unrelated marketing, automated profiling, or any purpose beyond the scope of your enquiry or project.
4. Legal Basis for Processing
We process your personal data on the following legal grounds under UK GDPR:
- Contractual necessity (Article 6(1)(b)) — processing is necessary to take steps at your request prior to entering a contract, or to perform a contract with you
- Legitimate interests (Article 6(1)(f)) — we have a legitimate business interest in responding to enquiries, managing customer relationships, and running our business effectively. This interest is not overridden by your rights
5. How Long We Keep Your Data
We retain your personal data only for as long as is necessary for the purposes described above. In practice:
- Enquiry data where no work was carried out: retained for up to 12 months
- Customer data where work was completed: retained for up to 2 years after project completion, after which it is securely deleted or destroyed
We do not keep data for longer than is reasonably necessary for our legitimate business purposes.
6. Who We Share Your Data With
We do not sell or share your data with third parties for marketing purposes. Data may be accessed by our team members for the purpose of responding to your enquiry, or disclosed where required by law.
We do not share your data with marketing organisations, data brokers, or third-party advertisers. Any team members who access your data to handle your enquiry are bound by confidentiality obligations.
7. Your Rights Under UK GDPR
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access — you can request a copy of the personal data we hold about you
- Right to rectification — you can ask us to correct any inaccurate or incomplete data
- Right to erasure ("right to be forgotten") — you can request that we delete your personal data, subject to any overriding legal obligations
- Right to restriction of processing — you can ask us to limit how we use your data in certain circumstances
- Right to data portability — you can request your data in a portable, machine-readable format
- Right to object — you can object to us processing your data on the basis of legitimate interests
- Rights related to automated decision-making — we do not carry out automated decision-making or profiling
To exercise any of these rights, please contact us using the details in Section 9 below. We will respond to all requests within one calendar month.
8. Cookies
This website does not use tracking or analytics cookies. No cookie consent banner is required.
We do not use advertising, retargeting, or third-party social media tracking cookies. No personal data is collected through cookies on this site.
9. How to Contact Us About Your Data
If you have any questions about this Privacy Policy, wish to exercise any of your rights, or have a concern about how we handle your data, please contact us:
Email: toorconcretedrivewaysltd1@outlook.com
Phone: 07737107970
We take all data protection enquiries seriously and will respond promptly.
10. How to Make a Complaint
If you are not satisfied with how we handle your personal data, you have the right to make a complaint to the UK's data protection supervisory authority:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113
We would always appreciate the opportunity to resolve any concerns directly before you contact the ICO, so please do get in touch with us first.
